FAQ

FAQ Tracmo Tracker Tracmo Station Can’t find an answer? Welcome to contact us. submit a ticket Tracmo tracker Getting Started What is Tracmo tracker

Tracmo tracker includes Tracmo CubiTag and Tracmo Leaf.

Tracmo tracker is a small device that helps you to find your keys, wallet and anything else in a second. You can attach Tracmo tracker on the item and ring it when you cannot find them.

What is the difference between Tracmo CubiTag and Tracmo Leaf

They have the same functions but only with a different exterior.
Tracmo CubiTag has a stylish and fashionable appearance; it can be an accessory for your purses, key rings. Tracmo Leaf is a paper-thin Bluetooth tracker with minimalist elegance. You can easily keep it in your wallet or passport holder, or attach it to the top of your laptop.

How does Tracmo tracker work

We use Bluetooth to connect with your phone to locate the current location of your item. Apart from recognizing the location and finding things, it can also be used for various scenarios, for example, in/out range alerts, moving alert, 24-hour path history, etc.

Tracmo tracker’s range

The connection range can cover about 70-90 meters. However, the range of connections will vary depending on the interference of the spatial signal or the phone connection.

How to pair Tracmo tracker with my phone

1. Download the tracMo APP
2. Make sure your phone’s Bluetooth, Internet access, and GPS Location are on
3. Open the tracMo APP and sign up a tracMo account
4. Add your Tracmo device to your Tracmo APP
5. Finish

Download the Tracmo APP

1. Scan the QR code on the manual or search for tracMo in APP store/Google Play.
2. Download the Tracmo APP
3. Open the Tracmo APP and set up permission for always allow.
4. Permission Settings: GPS Location – Always Allow / Bluetooth – On / Notification Settings – Allow (Silent mode can also ring)

Is it free to download the Tracmo APP

The Tracmo APP is free! You can download it from the Apple Store or Google Play.

What languages does Tracmo APP support

We support these languages on the Tracmo APP: Chinese, English, Japanese, German and French.

1. Open the Tracmo APP and sign up a Tracmo account
2. Register by e-mail or use your Facebook/Google account to sign up
3. If you use e-mail to register, please go to the mailbox to confirm the verification e-mail

Can Tracmo tracker track moving items like a pet or car

Of course! Tracmo has a built-in motion sensor. When the Tracmo tracker is disconnected or moving, it will increase the broadcasting frequency so that it is easier to find and reconnect moving items.

What makes Tracmo different from other trackers

The world’s first Bluetooth 5 tracker
The only Bluetooth tracker that uses a motion sensor to save power
Free of charge of 24-hour path history
Over-The-Air updates enable you to update your Tracmo tracker to the latest version
Integrate with smart home devices and can be used as an intelligent controller

Device Compatibility

iOS: iOS 10 or newer
Android: Android 6.0 or newer
Any device shall with Bluetooth and GPS function
Desktop Mac/PC with browser

Tracmo tracker Pricing

Tracmo tracker is affordable to most of the people. It is our mission to provide high-quality products and technologies for more users

It is safe and anonymous when you use it. Unless you share your location information with others, otherwise, other users cannot see your device and its location.

How many Tracmo trackers can be added to one account

Generally, the iOS phone adds up to 7-8 devices; Android phones can add up to 4-6 devices.
If you need to connect more, we recommended using multiple mobile phones to sign in with the same account for adding. An account can add an unlimited number of Tracmo trackers.

Using Tracmo Tracker How to add a Tracmo tracker

1. Open the Tracmo APP and select “add device”
2. Choose your device on the list, Tracmo or Tracmo Leaf
3. Select a mode and follow the instruction
4. Wait a moment for pairing
5. After pairing, you can edit a name for your device
6. At the same time, you also can edit a photo and choose a category for it

Tracmo CubiTag installation video：

Tracmo Leaf installation video：

Cautions when using Tracmo tracker

To ensure that Tracmo tracker keeps tracking your important items, the Tracmo APP needs to run in the background. Please keep your phone’s Bluetooth, location and network connection are always on.
Regarding the battery replacement:
tracMo：CR2032 coin cell
tracMo Leaf：CR2016 coin cell*2

How to make my Tracmo tracker has a more stable connection?

1. Open the Tracmo APP and select your device.
2. Select the setting icon on the top right side, select “editing” > “Advanced Settings” > “Power Control” and click “Change”.
3. Select “Better Performance” and then click “Save”.
4. Place your tracMo tracker close to the phone and then press the button on your tracker. Wait until the setting process completes.
*On this setting, Tracmo tracker can have a longer connection range, but it will drain more battery power.

How to get a better location accuracy and more responsive alerts?

1. Open the Tracmo APP and select your device.
2. Select the setting icon on the top right side, select “editing” > “Advanced Settings” > “Power Control” and click “Change”.
3. Select “Battery Saver” and then click “Save”.
4. Place your Tracmo tracker close to the phone and then press the button on your tracker. Wait until the setting process completes.

How to change my Tracmo tracker’s name, category or picture

1. Open the Tracmo APP and select your device
2. Select the setting icon on the right side
3. Select “editing”; then you can edit a name, photo, category for the device

How to ring a Tracmo tracker

When you cannot find your items that attached on Tracmo tracker
1. Open the Tracmo app and select your device
2. Select “ring”
3. Tracmo tracker will ring with 90 decibels
4. Find your items by the sound, then click “stop ring”

How to find my phone with Tracmo tracker

Double-press Tracmo tracker to ring your phone at max volume, even it is on silent mode. When you press Tracmo one time, your phone makes a sound.

If Tracmo is not in the range, it will beep when you press it.

How to use the function of Location History

View the historical path of the Tracmo tracker within 24 hours. For example, when you forget where the car is parked, you can use it to track the latest location.
1. Open the Tracmo app and select your device
2. Select “Location History”
3. Drag the timeline in below to see the historical location within 24 hours

How to use the function of Out Range Alert

Informs you when Tracmo tracker gets out of your phone range
1. Open the Tracmo APP and select your device
2. Select the setting icon on the right side
3. Select “editing” -> “Advanced Settings” -> “More Alerts” -> “Out of Range”
4. Set up Phone Sound/ Tracmo Sound/ Time Repeats

How to use the function of In Range Alert

Informs you when Tracmo tracker gets in your phone range
1. Open the tracMo app and select your device
2. Select the setting icon on the right side
3. Select “editing” -> “Advanced Settings” -> “More Alerts” -> “In Range”
4. Set up Phone Sound/ tracMo Sound/ Time Repeats

How to use the function of Moving Alert

Notifies you when your Tracmo tracker is moved.
1. Open the Tracmo APP and select your device
2. Select the setting icon on the right side
3. Select “editing” -> “Advanced Settings” -> “More Alerts” -> “Moving Alert”
4. Set Phone Sound/ tracMo Sound/ Sensitivity

Can I share my location with someone else

Of course! You can share your Tracmo tracker’s location with another person. It is perfect for a shared car key
1. Open the Tracmo APP and select your device
2. Select the setting icon on the right side>share>enter their email>invite
*You can use the phone book to look up your contact’s email

Community Search

Community Search allows other Tracmo APP users to help to find your lost items. When other Tracmo APP users pass through your items, you will receive a notification and let you know where the item was found.
1. Open the Tracmo APP and select your device.
2. Open Community Search
3. Notifies you when others detect your lost Tracmo tracker through the Tracmo APP

What is the Map View

If you have many Tracmo trackers, you can see them on the GPS map at the same time.
In addition to tracking your important items, you also can get the location of your family who has a Tracmo tracker
1. Open the Tracmo APP and select “Map View”
2. Tracking your all Tracmo trackers on the GPS map

How to set the scene function and change between different scenes

Want to set the different setting of Moving Alert, In Range Alert, Out Range Alert for the same Tracmo tracker?
1. Open the Tracmo APP and select “Tracmo Apps”
2. Add “Scenes” -> “Add Scene” -> choose your device -> “Save”
3. It will save the setting of the device of its current setting

How to deactivate a Tracmo tracker

If you do not want to use Tracmo tracker anymore, please select on the Tracmo tracker to deactivate it.

1. Open the Tracmo APP and select your device
2. Select the setting icon on the right side
3. Select “editing” -> click on “Deactivate”
4. The system will automatically send an email to your mailbox
5. Please select confirm in the message, and then your device will be deactivated

How to ask Alexa to find things

Too lazy to look for the item. You can ask Alexa to find the item for you.
1. Add Alexa from Tracmo Apps
2. Follow the instructions to add the tracMo to the Alexa function
3. After finishing the steps, you can say to Alexa: “Open Tracmo”. Then Tracmo tracker will make a ringtone until it is found

Does Tracmo tracker drain my phone battery

We use many methods to conserve your phone’s power. Tracmo is equipped with a motion sensor, and it will automatically shift to power saving mode when no movement is detected.

How to know if Tracmo tracker is running out of battery

You can see Tracmo’s battery status in the tracMo device information. When the battery is low, you’ll receive a notification to remind you to replace the battery.

Can Tracmo tracker track my pet and how can I find it back when my pet gets lost

There is a distant limitation by using Bluetooth tracking when your pet is lost, Tracmo tracker cannot get your pet back.
However, you can hang a Tracmo tracker on it and set the departure alert.
As soon as they are out of the range, you can receive notifications and stop it from running away.

How long does the battery last? Can I replace it

Tracmo’s battery will last up to 18 months*, and easily replaceable!
*under regular use and within safe operating temperatures.

How to use Tracmo tracker as a smart home controller

1. Open the Tracmo APP and select “Tracmo Apps” ->Add “IFTTT”
2. link to IFTTT APP and search the service of tracMo on IFTTT APP
3. Sign in your account of Tracmo then makes IFTTT link to Tracmo
4. There are four options. When these options are triggered, smart home appliances will have a corresponding response

Can I use Tracmo tracker with my computer

Yes, you can. We provide a web APP that you can log in to your account while using your computer.
If you wanna track many tracMo trackers at the same time, you can use the web to manage your devices.
However, the Tracmo APP provides more features and settings than the web APP.
The web APP applies for the moment when you lose both of your phone and Tracmo.

Tracmo Tracker Trouble Shooting Did not receive an email when registering a new account or cancelling the tracMo tracker connection

Please check if it is in your junk email. If you really do not receive the email, please contact us: support@mytracmo.com

Click Find Button on the APP, but Tracmo tracker doesn’t have a response

Please try to press the Tracmo tracker button.
If there is no sound, it should be no power. Please replace the battery.
If there is a sound response but is not connected, please check the Bluetooth connection status and restart your phone.
If there is still no sound after replacing the battery, please contact us.

Double-press the Tracmo tracker and my phone has no response

Tracmo tracker is nearby me but APP shows that it is not in my range

Why am I getting incorrect location information while in Mainland China?

The People’s Republic of China has strict restrictions on geographic mapping in Mainland China, the map will have an offset problem.

Please refer: https://reurl.cc/E3m81

The Tracmo tracker is already added to an account and cannot add with your account

Please sign in the account that has been connected to the device, and deactivate it.
Then you can connect to another account.

How do I transfer data of Tracmo tracker from my old phone to my new one

The settings related to Tracmo tracker will remain after you sign in with your new phone (photo, name, information, sharing), and others need to be reset

Tracmo Tracker Feature & Specs Tracmo CubiTag spec

Size:
3.5cm x 3.5cm x 0.9cm
Weight:
8 grams
Battery Life:
Replaceable battery with up to 18 months* battery life
( *under normal use and within safe operating temperatures)
Battery Type:
CR2032 coin cell
Waterproof Rating:
IP55
Connectivity:
Bluetooth 5 (Compatible with Bluetooth 4.x)

Tracmo Leaf spec

Size:
5.5cm x 5.5cm x 0.3cm
Weight:
12 grams
Battery Life:
Replaceable battery with up to 18 months* battery life
( *under normal use and within safe operating temperatures)
Battery Type:
CR2016 coin cell*2
Connectivity:
Bluetooth 5 (Compatible with Bluetooth 4.x)

What are the RF Certifications of Tracmo tracker

Our Tracmo trackers have exported to the world. In addition to Taiwan, we also sell to the United States, Canada, Europe and Japan. Hence, it has the following RF Certifications: FCC, NCC, IC, CE and JRF.

What is Over-The-Air Update

In order to offer the best user experience, we provide Over-The-Air Update for all the users. It enables you to update your Tracmo tracker to the latest version

What is Tracmo tracker’s volume

It is about 90 decibels and the volume cannot adjust

Order & Return How can I purchase a new Tracmo

If you locate in Taiwan, please visit our Shopee online shop or retail store, for more information: https://mytracmo.com/shop/

We have distributors in Japan, North America, and Europe.

Japan: https://www.mytracmo.jp/
U.S.: https://www.cubitag.com/
Germany: https://www.pearl.de/a-NX4515-5150.shtml

Shipping methods

We offer many options for delivery
Domestic: Post Office, t-cat, 7-11, Family Mart
International: DHL, Fedex

What countries can you delivery

We can ship to most countries. If you can’t find your country during the ordering procedure, please contact us via email. We’ll provide specific shipping instructions for your country.
email：support@mytracmo.com

Do I have to pay customs duties and taxes for importing goods to my country

It depends on your country’s regulations. In some countries, there might be additional customs duties and tax charges when goods enter. The recipient of the package must pay these charges. For further information on fees in your country, we recommend contacting your local customs office

When will I receive my order

It depends on how far from your area to our company. Generally, the delivery time in Taiwan will be sent to you within 3-5 working days. For international delivery, please ask us

How can I track my order

Domestic: You can check your order number with Shopee APP
International: We will send the tracking number upon shipping your order.

Does Tracmo product have a warranty

Each Tracmo CubiTag/Tracmo Leaf/Tracmo Station has a one-year warranty.
When you apply for warranty repair, you must inform TRACMO (support@mytracmo.com) to obtain a Return Material Authorization (RMA).
For more information on the warranty, please see: www.mytracmo.com/warranty

Return Policy

You may return our product within 14 days after purchase. To be eligible for a return, your tracMo device must be in the same condition as when you received it. It must also be returned in the original packaging along with its original receipt. Please note that partial returns are not eligible for a refund. For example, if you ordered 2 units of tracMo device, you must return all 2 units of tracMo device to receive a refund. Before you return your tracMo device, you need to contact our support at support@mytracmo.com to receive the detail return instructions.

Please note that this policy applies only to the products you purchase directly from Tracmo website. If you purchased tracMo device through another party, such as Amazon.com, please contact them directly for refund instructions.

I can’t find my question in the FAQs. How can I contact you

Please send your question (screenshot or text description) to our email.
Email：support@mytracmo.com

Tracmo Station Getting Started What is Tracmo Station

Tracmo Station is an ultra-compact Bluetooth receiver which is super easy to install.

Install a Tracmo Station near the entrance of your home and keep a Tracmo tracker in the school bag of your kid; you can instantly receive notifications when he/she arrives home safely, even when you are from afar.
You can also use Tracmo Station to track whereabouts of your Bluetooth devices like Fitbit or Air pods.

How does Station work

Tracmo Station keeps tracking the Bluetooth items all the time, using Bluetooth broadcast to detect whether the item is still in the original field without a mobile phone. Station will track the items for you.

Tracmo Station’s range

The receive range of Tracmo Station is about 10-20 meters and the connection range is up to 50 meters. However, the range of connections will vary depending on the interference of the spatial signal or the phone connection

How many Tracmo Station should I installed in my house

It is base on the connection range of Tracmo Station. Generally, it is enough that installed a Tracmo Station in a 1,068 square feet apartment. If the house is bigger than 1,068 square feet, we recommend installing in each room. Because the connection of the Tracmo Station will reduce efficiency by 50% according to the wall barrier.

How to pair Tracmo Station with my phone

1. Download the Tracmo APP
2. Make sure your phone’s Bluetooth, Internet access, and GPS location are on
3. Open the Tracmo APP and sign up a Tracmo account
4. Add your Tracmo device to your Tracmo APP
5. Finish

Download the Tracmo APP

1. Scan the QR code on the manual or search for Tracmo in APP store/Google Play.
2. Download the Tracmo APP
3. Open the tracMo APP and set up permission for always allow.
4. Permission Settings: GPS Location – Always Allow / Bluetooth – On / Notification Settings – Allow (Silent mode can also ring)

Is it free to download the tracMo APP

The Tracmo APP is free! You can download it from the Apple Store or Google Play

What languages does Tracmo APP support

We support these languages on the Tracmo APP: Chinese, English, Japanese, German and French

Device Compatibility

iOS: iOS 10 or newer
Android: Android 6.0 or newer
Any device shall with Bluetooth and GPS function
Tracmo Station do not support for computer web APP

How many Tracmo Station can be added to one account

No limitation.

Is it danger that Tracmo Station is plugged in all day

The power consumption of the Tracmo Station is minimal. Do not worry about safety issues when plugging in power all day

Using Tracmo Station How to add a Tracmo Station

Open the Tracmo APP and select “add advice”.
Choose Tracmo Station.
Follow the instruction
Wait a moment for pairing
After pairing, you should set Wifi and your location on GPS.
If it is incorrect with you GPS address, please enter the address manually (the entered address must be within the range)
At the same time, you can edit a name for your device.
You can name it where it is installed in, like room, living room or office.
Lastly, you can edit a photo for your Tracmo Station.

Tracmo Station installation video：

Cautions when using Tracmo Station

The Tracmo Station does not include a USB power adapter. Please prepare a USB adapter to connect with the power supply. The Tracmo Station is compatible with most mobile phone USB power adapters.
During the operation of Tracmo Station, it is necessary to maintain a power source and a WiFi connection to operate it functionally.

1. Plug the Tracmo Station into the USB power adapter.
2. Install in a place with power supply. Within 10-20 meters of the items that you want to track, and where it can receive a good WiFi signal

How do I change my Tracmo Station’s name, category or picture

1. Open the Tracmo APP and select your device.
2. Select the setting icon on the right side.
3. Select “editing”, then you can edit a name, photo, category for the device.

How do I upload an indoor photo/floor plan

1. Open the Tracmo APP and select your device.
2. Select the setting icon on the right side.
3. Upload an indoor photo/floor plan
4. Pin the Tracmo Sstation location with a red pin

How do I track Bluetooth Low Energy (BLE) devices with tracMo Station

You can use the Tracmo Station to track BLE devices, including our Tracmo tracker or 3rd party BLE devices, and even other brands trackers.
1. Open the Tracmo APP “add advice”.
2. Select ” Universal Tracking”
3. Tracmo Station will scan the signal around.
4. Add your device.
5. Now you can see the new device on the main page.
6. You can track the device on Tracmo APP if it is in the same area

Manage Bluetooth devices with Tracmo Station

Manage Bluetooth BLE devices
1. Open the Tracmo APP and see the tracked device on the homepage.
2. With a grey cover is the device that has not seen by the Tracmo Station.
3. Select on any device to see its location.
4. You can also change those devices’ setting

Support outdoor GPS map and indoor locations

1. Open the Tracmo APP and select “Map View”.
2. Track your all Bluetooth BLE devices on the GPS map
3. Select the Tracmo Station icon; it will show which devices have seen within the Tracmo Station area.

* Need to install Tracmo Station in many places and ensure that Tracmo Stations are available to help you track

Arrival/ Departure Alerts 【Need to equip with tracMo tracker】

1. Open the Tracmo APP and select “add device”.
2. Add your Tracmo as the new device and select the mode: Arrival/ Departure Alert
3. Attached Tracmo tracker on your item.
4. After setting, you will receive the notification when the tracker is getting close/apart from the Tracmo Station.

Motion Alert 【Need to equip with Tracmo tracker】

1. Open the Tracmo APP and select “add device”.
2. Add your Tracmo as the new device and select the mode: Motion Alert
3. Attached Tracmo tracker on your item.
4. After setting, you can check if the item is still in the same area and be seen by Tracmo Station.

* Use “Silent Mode” mute tracMo tracker or turn off notifications in “Advanced Settings”
*Use schedule settings to set the active period of Motion Alerts

Check your valuable item 【Need to equip with tracMo tracker】

1. Open the Tracmo APP and select “”add device””.
2. Add your Tracmo as the new device and select the mode: Arrival/Departure Alerts
3. Attached Tracmo tracker on your item.
4. After setting, the item will be tracked by Tracmo Station.

What is LED light status in operation

1. Always on: It is transmitting the data and do not unplug it
2. Fast blinking for a long time: It has a connection problem, please check the WiFi connection.
3. Breathing: in normal operation

Does Tracmo Station drain my phone battery

Tracmo Station operates via WiFi and it would not consume your mobile power

Can I still track my items when the APP is not running in the background

Tracmo Station only needs the WiFi and electric power to track your items at home even the APP is not running in the background

Tracmo Station as a smart home hub

Tracmo Station can automatically turn on/off the smart home appliance when you are arrive/ leave home (need to be equipped with 3rd party smart home appliances).
1. Open the Tracmo APP and select “Tracmo Apps” ->Add “IFTTT”
2. link to IFTTT APP and search the service of Tracmo on IFTTT APP.
3. Sign in your account of Tracmo then makes IFTTT link to Tracmo.
4. There are four options. When these options are triggered, smart home appliances will have a corresponding response

Tracmo Station Trouble Shooting Tracmo Station cannot select the right place when selecting my GPS location

Please check if GPS has turned on and restart the phone

Tracmo Station keeps flashing and shows offline on APP

Please check if the status of the router or WAP is working

The Tracmo Station is already added to an account and cannot add with your account

Please sign in the account that has been connected to the device, and deactivate it.
Then you can connect to another account

Tracmo Station didn’t send a notification when a Tracmo tracker has moved

1. Please check if there is no battery in Tracmo tracker
2. Please check if the mobile phone network or APP notification is turned off
3. Please check if the operation status and network of the Tracmo Station

Tracmo Station didn’t send a notification when a Tracmo tracker is getting close/apart

1. Please check if there is no battery in tracMo tracker
2. Please check if the mobile phone network or APP notification is turned off
3. Please check if the operation status and network of the Tracmo Station

Tracmo Station cannot scan the 3rd party Bluetooth device that I want to track

The device should be Bluetooth Low Energy device or has a fixed Mac address, which are the necessary conditions to scan. The device should be Bluetooth Low Energy device or has a fixed Mac address, which are the conditions required to be browsed

Tracmo Station Feature & Specs Tracmo Station spec

Size:
5.2cm x 3.0cm x 1.0cm
Weight:
10 grams
Bluetooth Connectivity:
Bluetooth 5 (Compatible with Bluetooth 4.x)
Network Connectivity:
WiFi 2.4G 802.11 b/g/n
USB Interface:
Type-A Power, 5V/300mA
（tracMo Station compatible with most USB chargers）

What are the RF Certifications of Tracmo Station

Our Tracmo Stations have exported to the world. In addition to Taiwan, we also sell to the United States, Canada, and Japan. Hence, it has the following RF Certifications: FCC, NCC, IC, MIC

What is Over-The-Air Update

In order to offer the best user experience, we provide Over-The-Air Update for all the users. It enables you to update your Tracmo tracker to the latest version

Order & Return How can I purchase a new Tracmo

If you locate in Taiwan, please visit our Shopee online shop or retail store, for more information: https://mytracmo.com/shop/

We have distributors in Japan, North America, and Europe.

Japan: https://www.mytracmo.jp/
U.S.: https://www.cubitag.com/
Germany: https://www.pearl.de/a-NX4515-5150.shtml

If you can’t find your located country above, please contact us via email.
Email：support@mytracmo.com

Shipping methods

We offer many options for delivery
Domestic: Post Office, t-cat, 7-11, Family Mart
International: DHL, Fedex

Do I have to pay customs duties and taxes for importing goods to my country

When will I receive my order

It depends on how far from your area to our company. Generally, the delivery time in Taiwan will be sent to you within 3-5 working days. For international delivery, please ask us

How can I track my order

Domestic: You can check your order number with Shopee APP
International: We will send the tracking number upon shipping your order

Does Tracmo product have a warranty

Each Tracmo/Tracmo Leaf/Tracmo Station has a one-year warranty.
When you apply for warranty repair, you must inform TRACMO (support@mytracmo.com) to obtain a Return Material Authorization (RMA).
For more information on the warranty, please see: www.mytracmo.com/warranty

Return Policy

Please note that this policy applies only to the products you purchase directly from Tracmo website. If you purchased Tracmo device through another party, such as Amazon.com, please contact them directly for refund instructions.

I can’t find my question in the FAQs. How can I contact you

Please send your question (screenshot or text description) to our email.
Email：support@mytracmo.com

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