Effective Date: June 17, 2022
We collect your Personal Information when you create a new Tracmo account, when you use our Product and Services, when you visit our pages or the pages of our partners, and when you use Internet access through our partners. We automatically receive and records information on our server logs from your browser, including your IP address, cookie information, device information, device measured temperature, and the content page you requested.
To complete the order from the Site, you need to provide an email address, a first and last name, a shipping address, a phone number, and a payment information, such as your credit card or payment account information. Your payment information is needed to process your order and is not stored on Tracmo server.
To use Tracmo Services, you need to create a Tracmo account where your valid email address and created password are collected & stored for your use of the Services. We do not identify you personally to other users or make your account information available to any third party in any way that could identify you without your prior consent.
When you activate a Tracmo device using the Tracmo app, that Tracmo’s unique identifier (or Tracmo ID) will be associated with your account. If you choose to name your Tracmo device or add a photo of it, this information will also be associated with your account. The main purpose of Tracmo Product is to help you to find or locate where your items are, to log your activities and to deliver your personal panic alarm. Therefore, it’s necessary to collect information about your device (e.g. smartphone) location information and your Tracmo device’s location information (the “Location Information”), your activity information (the “Activity Information”), and your panic alarm information (the “Alarm Information”). By naming a location, you agree that Tracmo can share the location name anonymously to other users. This information will be used to make it easier for you and other users to understand the Location Information.
While the app is running on your device, it periodically transmits your Location Information. This allows Tracmo to show you, on your map, the last place your Tracmo device was seen by your device or the location history of your Tracmo. We may also collect and update Location Information of your Tracmo device anonymously from other Tracmo users who are running the App within Bluetooth range of your Tracmo device. In like manner, we may also collect location information about other Tracmo users’ device, tracked and transmitted to us by the App on your device. Any Location Information we receive will be stored on Tracmo cloud server. We do this to provide you and other Tracmo users with the most recent and accurate location of Tracmo device, even if they are out of the devices’ Bluetooth range.
The Location Information, the Activity Information, and the Alarm Information associated with your Tracmo device is never made available to other Tracmo users. Unless you actively decide to share your Location Information, Activity Information and/or Alarm Information through the Services. For example, by choosing to share your Tracmo device with another Tracmo user, or by using Social Networks. Tracmo will not identify you personally to other Tracmo users or otherwise make your Location Information, your Activity Information, and your Alarm Information available to any third party in personal identifiable form without your prior consent.
In addition, information that your mobile device sends when you use the Services, such as your device’s model, operating system type and version, and the dates and times of your requests, and any Personal Information that you provide to our customer support team via live chat, email request submission, or direct email are also collected by us.
We may use and process your Personal Information, including your Location Information, your Activity Information, and your Alarm Information: (i) to fulfill your requests for your use of the Services; (ii) to provide you with support and handle requests and complaints; (iii) to send you updates, notices, offers, and additional information related to the Services; (iv) to create an anonymous, statistical or aggregated information collected on the Services, in a form that does not enable the identification of a specific user, by posting, disseminating, transmitting or otherwise communicating or making available such information to users of the Services, to our service providers or business partners; (v) to properly operate the Services; (vi) to improve the quality of the Services; (vii) to enhance your experience; (viii) to create new services and features, including customized services; (ix) to change or cancel existing content or service; (x) for further internal, commercial, research, anonymous reporting for internal and external clients, and statistical purposes.
When you create and use a Tracmo account, you may choose to share information between your Tracmo account and some of your social network accounts (the “Social Networks”), such as Facebook or Google. When you connect to the social network account through the Services for the first time or otherwise make the Services interact with your social network account, you will be asked to permit the social network to share your personal information stored on such social network with the Services. If you give the permission, Tracmo is permitted to collect your Personal Information that you have already made public on your Social Networks only in accordance with your privacy settings you have set up under your Social Networks. Through this option, you may also choose to have Personal Information and other content about you (for example, the location of your Tracmo device and thus also of your tracked item) available, transmitted and shared through the Services with your other Social Networks.
We may use social plugins and social widgets through third-party Social Networks to allow you to interact with social network services, such as Facebook, Twitter, and Instagram. These Social Networks place cookies on your browser and collect certain information, which may be associated with your name and personal Social Networks.
Web beacons are tiny graphics with a unique identifier that may be included on the Services for several purposes, including to deliver or communicate with cookies, to track and measure the performance of the Services, to monitor how many visitors view the Services, to provide analytics, to target ads, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on web pages or email.
DO NOT TRACKS
Our Site and our App at this time do not recognize or support automated browser signals regarding tracking mechanisms, such as “do not track” instructions or requests. To understand if any of the third-party services it uses honor the “do not track” requests, please read their privacy policies.
We provide or disclose your Personal Information to our trusted partners or affiliates, third party service providers, and software solutions, who work on behalf of or with us, as authorized by Tracmo under confidentiality agreements to collect, process and use your Personal Information as data processors, such as cloud based and hosting services, technical service providers, mail carriers, communication agencies, advertisers, ad targeting service providers, and customer support service providers; these parties may be located in countries outside of your jurisdiction, including but not limited to the USA and Canada. We only provide these third parties with the minimum amount of personal data necessary to provide, improve, and promote the Services on our behalf, and the third parties are not permitted to use your personal data except for the limited purpose of completing the requested service or transaction. These third parties also do not have any independent right to share your Personal Information.
We also limit access to Personal Information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We display device measured temperature combined with location in the low-scale map in public. Low-scale means the map scale cannot be more detailed than 1:30,000.
We may periodically send you promotional newsletters and emails. New categories of marketing communications might be added from time to time. You can opt out of receiving future marketing communications from these new categories by following the unsubscribe instructions provided in the emails you receive. Certain communications, like service announcements or administrative message, billing information and the Service updates are necessary for you to receive, so we reserve the right to send you those communications, and you will not be able to opt out of those communications.
You are responsible for ensuring the email address associated with your account is accurate. Tracmo uses that email to contact you about service updates, changes to our policies, and account activities such as requests for your information or locate attempts on your device. We are not responsible for personal data transmitted to a third party as a result of a user providing an incorrect email address.
We implement commercially reasonable systems, applications and procedures to secure your Personal Information, in order to reduce or minimize the risks of theft, damage, loss of information, or unauthorized access, disclosure, modification or use of information. Please be aware, however, that these measures are cannot absolutely guarantee the security of your Personal Information. Therefore, although we take great efforts to protect your Personal Information, we cannot guarantee and you cannot reasonably expect that our databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
Our Services are not directed to children under age 13 and we do not knowingly collect Personal Information from children under age 13. If we learn that we have collected Personal Information of a child under age 13, we will take steps to delete such information from our systems as soon as possible.
If you feel that your inquiry has not been satisfactorily addressed or you have questions, suggestions or concerns, please contact us via firstname.lastname@example.org.